SMS ONE3.4.3 - App Store

The SMS ONE app (SMS ONE) is an application utilized by our network of affiliates to help manage work orders and streamline the onsite validation process into one simple system. It is fully integrated with the SMS One Affiliate Portal and creates real-time communication and work order visibility between the affiliates’ home office, crews and SMS Assist. The SMS ONE app improves the workflow process for both affiliate field technicians and administrators in the following ways:

. Allows affiliate administrators to remotely monitor and manage the status of work order information in one place
. Eliminates back-office costs and paperwork on every work order
. The photo feature captures before and after pictures to ensure every service is completed to 100% satisfaction
. The GPS-enabled functionality reduces technicians check in and out time to under one minute
. The application has a simple messaging service that connects technicians with SMS Assist and reduces the need for time consuming follow-up calls
. Provides easy map directions to each job site

With the SMS ONE mobile app, managing your work orders and crews has never been easier.

【Note】
Route planning will continue to use location services and consumes more phone battery while active. Please note: the route planning and technician reporting continue using the GPS services while the app is running and will continue to consume battery power. Compliant with Apple policy, our app will only support iOS versions 7.X and higher. If you do not have a compliant iOS version, please update your system to meet these requirements.

Version History Performance improvements. 3.4.3 12/06/2023 Bug fixes and improvement. 3.4.2 11/08/2023 Bug fixes and improvement. 3.4.1 07/27/2023 Bug fixes and improvement. 3.4.0 07/17/2023 Bug fixes and improvement. 3.3.1 05/19/2023 Better experience for the technician to add resolution codes on work orders by improving the library, the search experience thus improving accuracy in identifying the tasks done. 3.3.0 04/06/2023 1.Bug fixes and improvement. 3.2.22 12/12/2022 1. Added the ‘Year built’ of location on the work order detail page for user as reference.
2.Bug fixes and improvement. 3.2.21 09/29/2022 Bug fixes and improvement. 3.2.20 09/14/2022 Bug fixes and improvement 3.2.19 08/29/2022 - Adding Commercial Resolution Code into Resolution Task module.
- Bug fixes and improvement 3.2.18 08/01/2022 1. Res Code collection and Check-out Question Improvements
2. General improvements and fixes for Survey module 3.2.17 06/06/2022 1. Optimized the accuracy of Affiliate NTE in Rehab Change Order.
2. General improvements (including updating the camera tool & adding new entrance for pending review surveys) and fixes for Survey module.
3. User experience improvements on Resolution Code workflow.
4. Fixed known bugs. 3.2.16 05/24/2022 Adding new features into Resolution Task module for WO with Proposal 3.2.15 04/25/2022 Adding Resolution Task module into the WO check-out process 3.2.14 03/28/2022 1.General improvements and fixes for Survey module 3.2.13 03/10/2022 1.Improved HVAC asset workflow
2.General improvements for Survey module 3.2.12 02/14/2022 · Added new filter and new search criteria
· General improvements and fixes 3.2.11 01/07/2022 1. General maintenance and bug fixes for FM module
2. General improvements for Survey module 3.2.10 11/09/2021 1. Extended tools for creating new order while onsite for SIM services
2. General improvements for Survey module
3. General improvements for new Resolution Code function 3.2.9 09/26/2021 1.General improvements for Survey module
2.Updated Scope of Work for Fall preventative maintenance
3.Added new Resolution Code function for select pilots 3.2.8 09/08/2021 1. Optimize survey workflow. 3.2.7 08/06/2021 1.Extended tools for creating new work order while onsite for recurring landscaping work
2.General improvements and fixes for Survey module 3.2.6 07/01/2021 1. New module for conducting location inspections
2. General improvements and fixes for Rehabs module 3.2.5 06/17/2021 1. Added material quantity information for Rehab Affiliates
2. Improved the process for collecting HVAC asset data during preventative maintenance visits 3.2.4 04/28/2021